Job Description
Join TechNova Solutions as an Entry-Level Remote IT Support Specialist and launch your tech career from anywhere in Florida! We're seeking motivated individuals passionate about technology to provide exceptional remote technical support to our growing client base. Enjoy flexible work arrangements, comprehensive training, and opportunities for professional growth in a dynamic tech environment.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems and system malfunctions
- Install and configure computer systems, peripherals, and software applications
- Document technical procedures and maintain accurate support logs
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct user training on new systems and security protocols
- Monitor system performance and implement preventive maintenance measures
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows, macOS, and networking fundamentals
- Strong problem-solving and communication skills with a customer-first mindset
- Ability to work independently and manage time effectively in a remote setting
- Proficiency with ticketing systems (Zendesk, ServiceNow) and remote desktop tools
- Willingness to learn new technologies and adapt to evolving IT landscapes
- Valid Florida driver's license (for occasional on-site support if required)