Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Solutions is seeking a motivated and tech-savvy Entry Level Remote IT Support Specialist to join our growing team in Fresno, California.
We are looking for candidates who are eager to learn, possess a strong customer service ethic, and want to grow within a supportive environment. This position offers the perfect blend of technical challenges and the flexibility of working from home, allowing you to serve clients across the nation while living in the Central Valley.
Why You’ll Love Working With Us:
- 100% Remote Work: Enjoy the freedom of working from your home office in Fresno, CA.
- Career Growth: We offer comprehensive on-the-job training and pathways for professional certification.
- Competitive Pay: A solid starting salary with performance-based bonuses.
- Benefits: Medical, dental, and vision insurance starting day one.
If you are ready to start your journey in IT support, we want to hear from you!
Responsibilities
- Remote Troubleshooting: Diagnose and resolve technical issues for end-users via remote access tools (TeamViewer, AnyDesk) and email.
- Ticket Management: Manage and prioritize incoming support tickets in our CRM system to ensure timely resolutions.
- System Administration: Install, configure, and troubleshoot hardware, peripherals, and operating systems (Windows/macOS).
- Customer Communication: Provide clear, patient, and professional guidance to non-technical users via chat and phone.
- Documentation: Maintain accurate records of technical interactions, resolutions, and system configurations.
- Software Support: Assist with software installations, updates, and basic network connectivity issues.
- Continuous Learning: Stay updated on the latest IT trends and assist in implementing new software solutions.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Technical Skills: Basic understanding of computer hardware, operating systems, and software applications.
- Communication: Excellent written and verbal communication skills with a focus on customer service.
- Environment: Reliable high-speed internet connection and a dedicated, quiet workspace.
- Problem Solving: Strong analytical skills and the ability to troubleshoot common technical errors.
- Availability: Must be available to work standard business hours (9 AM - 5 PM PT).