Job Description
Are you looking to kickstart your career in Information Technology? Horizon Digital Solutions is currently hiring Entry Level Remote Tech Support Specialists based in Miami, FL. We are looking for self-motivated individuals ready to learn, with no prior experience required. We provide all necessary equipment to ensure your success from day one.
As a member of our remote team, you will play a crucial role in delivering exceptional customer service and technical assistance to our clients nationwide. This is a fully remote position with a competitive salary and excellent benefits package.
Responsibilities
- Customer Assistance: Provide friendly and efficient technical support via phone, email, and live chat.
- Troubleshooting: Diagnose and resolve hardware and software issues for remote users.
- Equipment Setup: Guide clients through the installation and configuration of provided equipment.
- Documentation: Maintain accurate records of technical issues and resolutions in our CRM system.
- Training: Complete comprehensive product and technical training provided by the company.
- Communication: Act as a brand ambassador, representing our company with a professional and positive attitude.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior IT experience necessary; we train all new hires.
- Skills: Basic computer literacy and typing skills.
- Environment: Must have a dedicated home workspace with a reliable high-speed internet connection.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.
- Availability: Must be available to work full-time hours, including weekends if required.