Job Description
Welcome to Horizon Support Services, where we are redefining remote work with a focus on employee well-being and stability. We are currently seeking a dedicated Remote Customer Support Specialist to join our expanding team based in Charlotte, NC.
Unlike many other employers, we believe in empowering our team members with the right tools. We offer a comprehensive Equipment Provided package, meaning you will receive a top-of-the-line laptop, headset, and ergonomic desk setup directly to your home. Say goodbye to upfront costs and hello to a professional work environment.
Enjoy the freedom of a flexible schedule and the peace of mind that comes with our Weekly Pay structure. We value your time and commitment, ensuring you are rewarded promptly for your hard work.
As a member of our elite support team, you will serve as the primary point of contact for our valued clients, resolving inquiries with speed and empathy.
Responsibilities
- Manage a high volume of inbound and outbound customer calls, emails, and live chats with a focus on resolving issues on the first contact.
- Demonstrate proficiency in using the provided company equipment and software to troubleshoot technical difficulties and answer product-related questions.
- Document all customer interactions, feedback, and resolutions accurately within our CRM system.
- Collaborate with senior team leads to identify trends in customer feedback and suggest process improvements.
- Adhere strictly to company policies, compliance standards, and quality assurance metrics.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or equivalent is required; an Associate’s degree in a related field is a plus.
- Reliable high-speed internet connection (minimum 25 Mbps) and a quiet, dedicated workspace.
- Basic computer proficiency and solid typing skills (35+ WPM).
- Strong verbal and written communication skills with the ability to explain complex topics simply.
- A proactive problem-solver with a customer-first mindset.
- Ability to work a flexible schedule, including weekends and holidays, as required by business needs.