Job Description
Join HealthFirst Solutions as a Flexible Scheduling Coordinator in Baltimore, MD and transform how we deliver patient care! We're seeking a detail-oriented professional to optimize our healthcare scheduling operations with adaptable hours that fit your life. This role offers remote flexibility with occasional on-site collaboration at our modern Baltimore facility. If you thrive in dynamic environments where your organizational skills directly impact patient experiences, apply today to become part of our award-winning healthcare team.
Responsibilities
- Coordinate complex multi-provider schedules across 15+ medical specialties using Epic EMR scheduling systems
- Optimize appointment blocks to reduce patient wait times by 30% while maximizing provider utilization
- Proactively resolve scheduling conflicts through real-time communication with patients and clinical teams
- Implement and maintain scheduling protocols that ensure compliance with HIPAA and accreditation standards
- Analyze scheduling metrics monthly to identify efficiency improvements and implement data-driven solutions
- Train new staff on scheduling software best practices and department protocols
- Collaborate with billing department to ensure accurate insurance verification and pre-authorization scheduling
Qualifications
- 3+ years of professional scheduling experience in healthcare or multi-departmental corporate environment
- Expert proficiency in Epic EMR scheduling modules and Microsoft Office Suite
- CCMA certification or equivalent medical administrative credential preferred
- Demonstrated ability to manage complex calendars with competing priorities
- Exceptional written and verbal communication skills with diverse stakeholders
- Proven problem-solving abilities with conflict resolution experience
- Flexible availability including evenings and weekends when required
- Proficient in telehealth scheduling platforms and virtual meeting coordination