Job Description
Join our elite night shift team at TechSolutions Inc. and become the guardian of our digital infrastructure! We're seeking a dedicated Full-Time Night Shift IT Support Specialist to ensure seamless operations during critical off-hours. This premium role offers unmatched career growth in a dynamic, 24/7 environment.
As a cornerstone of our operations, you'll tackle cutting-edge challenges while enjoying competitive compensation and comprehensive benefits. Our Phoenix-based tech hub values innovation, work-life balance, and professional development. If you thrive in high-pressure scenarios and possess a passion for problem-solving, this is your moment to shine!
Responsibilities
- Provide 24/7 remote/on-site technical support for enterprise systems during night shift hours
- Monitor and resolve critical infrastructure issues including servers, networks, and cloud services
- Execute proactive system maintenance, updates, and security patches during off-peak hours
- Collaborate with global teams to ensure seamless day-to-day operations
- Document all incidents, resolutions, and system changes using ITSM tools
- Conduct regular system audits and performance optimization
- Train junior staff on night shift protocols and emergency procedures
Qualifications
- 3+ years of enterprise IT support experience with night shift background
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for network, hardware, and software issues
- Experience with ITSM tools (ServiceNow, Jira) and monitoring systems
- Strong written communication skills for cross-team documentation
- Ability to work independently in high-pressure situations
- Bachelor's degree in Computer Science or related field preferred