Job Description
Join our award-winning team immediately! Apex Solutions Group is hiring passionate Remote Customer Support Specialists to serve our clients from the comfort of your Jacksonville home. No commute, no office politics – just meaningful remote work with competitive benefits and rapid onboarding. We're seeking empathetic communicators ready to make an impact day one.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify process improvements to enhance customer experience
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer support experience in remote/tech environment
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional written/verbal communication with neutral accent
- Self-starter with reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends