Job Description
Join Apex Solutions Group as a Night Shift Customer Support Specialist and thrive in a dynamic remote environment designed for high achievers. We're seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of working from home in Wichita, KS. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement—all while maintaining a healthy work-life balance.
As a key member of our support team, you'll handle customer inquiries with precision and empathy, contributing to our mission of delivering 5-star experiences. Our cutting-edge technology and supportive culture ensure you have everything needed to succeed. Apply today to become part of a forward-thinking company that values your expertise and growth.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Document cases meticulously in CRM systems with detailed notes and action items
- Collaborate with global teams to troubleshoot technical issues and escalate when necessary
- Maintain performance metrics including response time and resolution rate targets
- Identify process improvement opportunities and contribute to team training initiatives
- Adhere to security protocols while handling sensitive customer information
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficient in CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in a fast-paced, high-pressure environment
- Reliable high-speed internet and dedicated home office space
- Flexibility to adapt to changing schedules and system updates