Job Description
Join Detroit's fastest-growing tech firm as a Night Shift Customer Support Specialist! Enjoy the flexibility of 100% remote work while delivering exceptional service to our diverse client base. This role offers competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking work-life balance without sacrificing career growth.
What We Offer:
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Respond to customer inquiries via chat, email, and phone during night shift hours (10 PM - 6 AM EST)
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM system
- Collaborate with global support teams for complex issues
- Identify trends and suggest process improvements
- Maintain high customer satisfaction scores
- Adhere to security protocols for sensitive data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent written and verbal communication skills
- Proficient with CRM software and troubleshooting tools
- Ability to work independently during night hours
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection
- Previous remote work experience a plus