Job Description
Join TechFlow Solutions as a Night Shift Customer Support Specialist and elevate your career while working remotely from Houston! We're seeking dedicated professionals to provide exceptional customer service during overnight hours (10 PM - 6 AM CST). This full-time remote position offers competitive compensation, comprehensive benefits, and the flexibility to thrive in a home environment.
As a key member of our support team, you'll resolve technical inquiries, troubleshoot software issues, and ensure customer satisfaction. We provide all necessary equipment and training to set you up for success. If you're a night owl with exceptional problem-solving skills and a passion for helping others, this is your opportunity to join an innovative company.
Responsibilities
- Resolve customer technical inquiries via phone, email, and chat during night shift hours
- Troubleshoot software and hardware issues with remote access tools
- Document customer interactions and maintain detailed case records
- Collaborate with global support teams for complex issue resolution
- Adhere to SLA metrics for response time and resolution efficiency
- Identify trends in customer feedback to improve service quality
- Participate in ongoing training on new products and procedures
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer support experience in remote/tech environment
- Proficiency with CRM software and remote desktop tools
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Flexibility to work nights and weekends as needed
- Basic technical knowledge of Windows/macOS systems