Job Description
Are you a night owl looking for a rewarding career? Twin Cities Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite remote team. We are looking for individuals in the Minneapolis, MN area (or US remote) to provide exceptional technical support to our clients during our high-traffic evening hours.
This is a fully remote position, allowing you to work from home while enjoying a stable night schedule. You will be the first point of contact for our valued customers, ensuring their technical issues are resolved efficiently and professionally. If you are reliable, tech-savvy, and thrive in a night-time environment, we want to hear from you!
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Flexible Schedule: Work full-time hours during the night, giving you your days free.
- Remote Work: Eliminate the commute and work from the comfort of your home.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat during designated night shifts.
- Diagnose and troubleshoot hardware and software issues to ensure client satisfaction and minimize downtime.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to escalate complex issues and share valuable insights.
- Maintain a high standard of professionalism and adhere to all company policies and service level agreements (SLAs).
- Stay updated on product features and technical documentation to provide accurate assistance.
Qualifications
- High school diploma or equivalent (Associate’s degree or technical certification preferred).
- 1-2 years of professional experience in customer service or technical support.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong problem-solving skills and proficiency with Microsoft Office Suite and web browsers.