Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become an integral part of our 24/7 operations team. This premium opportunity offers immediate start tomorrow in the heart of San Francisco's tech hub. You'll provide critical technical support to enterprise clients while enjoying competitive compensation, comprehensive benefits, and a collaborative remote-friendly environment. Ideal for problem-solvers who thrive in dynamic, after-hours settings.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system outages, security alerts, and performance issues during night shifts
- Document incident reports, troubleshooting steps, and knowledge base articles
- Collaborate with global teams using JIRA, ServiceNow, and Slack for seamless handovers
- Execute scheduled maintenance and system patching during off-peak hours
- Maintain compliance with SOC 2 and ISO 27001 security protocols
Qualifications
- 3+ years of enterprise-level IT support experience in 24/7 environments
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic skills for hardware/software issues across diverse platforms
- Exceptional communication abilities for high-pressure scenarios
- Experience with ticketing systems and ITIL best practices
- Ability to work independently with minimal supervision during night shifts