Job Description
Join NexusTech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This role offers unparalleled growth opportunities in a dynamic tech environment with competitive compensation and comprehensive benefits. You'll be instrumental in maintaining seamless IT infrastructure while working alongside a passionate team dedicated to innovation.
Why NexusTech?
- Industry-leading training and certification programs
- Clear career advancement pathways
- Modern office in Manhattan with 24/7 amenities
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and user devices
- Troubleshoot complex network, server, and application issuesMonitor system health using advanced monitoring tools
- Document all incidents, resolutions, and preventive actions
- Collaborate with global IT teams on major incident response
- Implement security protocols and access controls
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in enterprise IT support or helpdesk operations
- Expertise in Windows Server, Active Directory, and cloud platforms
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- CompTIA Security+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)