Job Description
Join our award-winning IT support team as a Night Shift Specialist in St. Louis! We're seeking a dedicated professional to provide critical technical support during evening hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. If you thrive in fast-paced settings and excel at troubleshooting complex systems, we encourage you to apply today.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network infrastructure
- Monitor system performance and resolve escalated issues during night shift
- Collaborate with global teams to maintain seamless operations
- Document incident reports and knowledge base articles
- Execute scheduled maintenance and system updates
- Train junior staff on troubleshooting protocols
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA A+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud services
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to work independently during night hours
- Valid driver's license for occasional on-site visits