Job Description
Join CyberSecure Solutions Inc. as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote position offers the flexibility of working from home while supporting enterprise clients in the heart of Silicon Valley. We're seeking a tech-savvy professional with a passion for problem-solving to join our dynamic team during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies—all from the comfort of your home office. If you thrive in fast-paced environments and want to make a tangible impact, apply today!
Responsibilities
- Provide remote technical support for enterprise clients via phone, chat, and ticketing systems during night shift hours (10 PM - 6 AM PST)
- Diagnose and resolve complex hardware, software, and network issues including VPN connectivity, cloud services, and cybersecurity protocols
- Document all interactions and solutions in ITSM platforms with detailed ticket notes and knowledge base contributions
- Collaborate with global IT teams to escalate critical incidents and implement preventive measures
- Conduct system maintenance, updates, and patch deployments during low-traffic windows
- Maintain strict compliance with security protocols and client confidentiality agreements
Qualifications
- 3+ years of experience in IT support/help desk roles with night shift or 24/7 environment exposure
- Expertise in Windows/Linux systems, cloud platforms (AWS/Azure), and enterprise networking
- CompTIA Security+ or equivalent cybersecurity certification required
- Exceptional troubleshooting skills with ability to resolve issues with minimal guidance
- Strong written and verbal communication skills for clear client interactions
- Self-motivated with ability to work independently during overnight hours
- High-speed home internet connection and dedicated workspace required