Job Description
Join TechSolutions Inc. as a Night Shift Remote IT Support Specialist and revolutionize how businesses operate after dark. This premium remote position offers the flexibility of working from home while providing critical technical infrastructure support during overnight hours. You'll be the backbone of our 24/7 operations, ensuring seamless system functionality for enterprise clients across Baltimore and beyond. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career in a dynamic tech environment—all without leaving your home office.
Responsibilities
- Provide remote technical support for enterprise systems during night shift hours (11 PM - 7 AM)
- Monitor and troubleshoot server infrastructure, cloud platforms, and network security
- Document all incidents, resolutions, and system changes using ITSM tools
- Collaborate with global teams for cross-functional issue escalation and resolution
- Conduct proactive system maintenance and security patch implementations
- Train clients on remote access protocols and security best practices
- Generate performance reports and recommend infrastructure improvements
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- CompTIA Network+ and Security+ certifications required
- Proficiency in AWS/Azure cloud platforms and Windows Server administration
- Expertise in remote desktop tools (TeamViewer, AnyConnect, RDP)
- Strong incident management experience with ITSM platforms (ServiceNow, Jira)
- CCNA or equivalent network certification preferred
- Ability to work autonomously with minimal supervision during off-hours