Job Description
Join TechFlow Solutions as a Night Shift Remote IT Support Specialist and power our 24/7 operations from the comfort of your home. We're seeking tech-savvy professionals to provide exceptional support to our clients during overnight hours. Enjoy competitive compensation, premium remote work infrastructure, and career advancement opportunities in a dynamic IT environment.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems during night shift hours
- Troubleshoot complex hardware/software issues across Windows/macOS environments
- Monitor network systems and proactively address security alerts
- Document all interactions using ITIL-compliant ticketing systems
- Collaborate with global support teams for seamless handovers
- Maintain high customer satisfaction scores (CSAT) metrics
Qualifications
- 3+ years in remote IT support or help desk roles
- CompTIA A+/Network+ certification or equivalent experience
- Proven ability to troubleshoot Windows/macOS, networking, and cloud services
- Exceptional written and verbal communication skills
- Reliable high-speed internet and dedicated home office setup
- Flexibility to work 12am-8am EST schedule
- Experience with ServiceNow or Zendesk ticketing systems