Job Description
Join TechFlow Solutions as a Remote Night Shift IT Support Specialist and become a vital part of our 24/7 operations team. This fully remote role offers the flexibility to work from the comfort of your home while serving clients across the West Coast. You'll troubleshoot complex technical issues, implement cybersecurity protocols, and contribute to innovative cloud solutions—all while enjoying competitive compensation, comprehensive benefits, and a supportive virtual environment. Perfect for tech professionals seeking work-life balance without career limitations.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift hours (10 PM - 6 AM PST)
- Diagnose and resolve hardware, software, and network issues via remote access tools
- Monitor system security and implement threat prevention protocols
- Document incident reports and maintain detailed knowledge base articles
- Collaborate with global IT teams on system upgrades and maintenance
- Conduct user training on security best practices and new technologies
- Participate in on-call rotation for critical system escalations
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 operations
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong diagnostic skills with remote troubleshooting tools (TeamViewer, SCCM)
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision during night hours
- Experience with ticketing systems (ServiceNow, Jira)
- CCNA or equivalent network certification preferred