Job Description
Join NexaTech Solutions as a Night Shift Technical Support Specialist and become an integral part of our remote team! We're seeking a tech-savvy professional to provide exceptional customer support during overnight hours while working from the comfort of your home in Houston. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. If you thrive in fast-paced settings and possess strong problem-solving skills, this is the perfect opportunity to advance your career while maintaining work-life balance.
Responsibilities
- Resolve technical issues via phone, chat, and email for enterprise clients during night shift hours
- Diagnose hardware/software problems and implement effective solutions
- Document case details accurately in CRM systems
- Collaborate with global support teams for complex issue resolution
- Maintain high customer satisfaction metrics (CSAT >90%)
- Escalate critical issues to senior engineers per protocol
- Participate in continuous training on new technologies
Qualifications
- 2+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexibility to work overnight shifts (12 AM - 8 AM CST)
- Experience with ticketing systems (ServiceNow, Zendesk)