Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This critical role requires a tech-savvy professional to maintain system integrity during off-peak hours while ensuring seamless user experiences across our global client base. We offer competitive compensation, comprehensive benefits, and a dynamic team environment designed for career growth.
What You'll Gain:
- Industry-leading training in cutting-edge technologies
- Clear advancement pathways to senior technical roles
- Health insurance with 100% premiums covered
- Tuition reimbursement for certifications
Responsibilities
- Monitor and maintain server infrastructure during night shifts
- Provide Tier 2-3 technical support for enterprise systems
- Execute system patches and security protocols
- Document incident reports and resolution procedures
- Collaborate with global teams during critical outages
- Perform proactive system health checks
- Train junior support staff on escalation protocols
Qualifications
- 3+ years in enterprise IT support
- CompTIA Security+ certification required
- Advanced knowledge of Windows Server 2019/2022
- Experience with ServiceNow ticketing systems
- Strong troubleshooting skills for network/endpoint issues
- Ability to work independently under pressure
- Shift flexibility for occasional weekend coverage
- Bachelor's degree in Computer Science preferred