Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become an essential part of our 24/7 operations team. This remote role allows you to deliver critical technical support from the comfort of your home while serving clients across the nation. We offer competitive compensation, comprehensive benefits, and a collaborative virtual environment designed for career growth.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware, software, and network issues during overnight hours
- Document all interactions in ServiceNow with detailed resolution notes
- Collaborate with global IT teams to escalate and resolve critical incidents
- Monitor system alerts and perform proactive maintenance during shift hours
- Conduct user training sessions for new software deployments
Qualifications
- 3+ years of IT support experience with night shift or rotational shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent network certification required
- Strong diagnostic skills for on-premises and SaaS applications
- Ability to work independently with minimal supervision
- Excellent written communication for technical documentation
- Availability to work 11 PM - 7 AM EST, Monday-Friday