Job Description
Join our dynamic remote team as a Night Shift Technical Support Specialist and become the backbone of our 24/7 operations. This fully remote position offers the flexibility to excel from your home office while providing critical IT infrastructure support to global clients during overnight hours. We're seeking a dedicated professional with a passion for problem-solving and a commitment to exceptional customer service. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a supportive environment.
Responsibilities
- Provide remote technical support for enterprise-level software and hardware systems during overnight shifts
- Diagnose and resolve complex IT issues via ticketing systems, chat, and phone support
- Document troubleshooting procedures and maintain detailed case documentation
- Collaborate with global IT teams to escalate and resolve critical system outages
- Monitor system health and proactively address potential vulnerabilities
- Deliver exceptional customer service with a first-contact resolution focus
- Contribute to knowledge base articles and training materials
Qualifications
- 3+ years of technical support experience in a remote or enterprise environment
- Proficiency in Windows/Linux OS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills with experience in ticketing systems (Jira, ServiceNow)
- CompTIA A+, Network+, or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours (10 PM - 6 AM EST)
- High-speed home internet connection and dedicated workspace
- Experience with remote monitoring tools (Zabbix, Nagios)