Job Description
Join our elite remote IT support team and provide critical infrastructure maintenance during peak hours! As a Night Shift IT Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless system functionality for enterprise clients across Silicon Valley. This fully remote position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems during night shift hours
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Execute scheduled system maintenance, updates, and security patching
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams during critical incident escalations
- Conduct proactive system health checks and performance optimization
- Maintain compliance with SOC 2 and ISO 27001 security protocols
Qualifications
- 3+ years of experience in enterprise IT support or system administration
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Proficiency in Linux/Windows server environments and cloud platforms
- Strong problem-solving skills with ability to work independently
- Excellent written communication skills for technical documentation
- Availability to work 11 PM - 7 AM PST (Sunday - Thursday)
- High-speed home internet with dedicated workspace
- Experience with ticketing systems (ServiceNow, Jira)