Job Description
Are you a technical problem-solver looking for a remote night shift opportunity in Washington DC?
TechSolutions DC is seeking a highly skilled Tier 2 Technical Support Specialist to join our elite 24/7 global support team. If you thrive in a fast-paced environment and enjoy helping others succeed from the comfort of your home, this is your chance to make a significant impact. We offer a competitive salary, flexible remote schedule, and comprehensive benefits for our distributed workforce.
TechSolutions DC is seeking a highly skilled Tier 2 Technical Support Specialist to join our elite 24/7 global support team. If you thrive in a fast-paced environment and enjoy helping others succeed from the comfort of your home, this is your chance to make a significant impact. We offer a competitive salary, flexible remote schedule, and comprehensive benefits for our distributed workforce.
Responsibilities
- Diagnose and resolve complex technical hardware and software issues for enterprise clients via remote access and chat.
- Manage high-volume support tickets during evening shifts (10:00 PM - 6:00 AM EST) with a focus on first-call resolution.
- Document detailed, accurate solutions in the internal knowledge base to enhance team productivity.
- Educate customers on cybersecurity best practices and system maintenance to prevent future issues.
- Collaborate closely with engineering and product teams to escalate and resolve recurring technical bugs.
- Ensure all support interactions meet our 5-star customer satisfaction standards and service level agreements (SLAs).
Qualifications
- Minimum of 1 year of experience in Technical Support, Customer Service, or Help Desk environments.
- Must be legally authorized to work in the United States; no sponsorship available.
- Ability to work rotating night shifts on a full-time basis.
- Strong proficiency in troubleshooting Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a customer-first mindset.
- Reliable high-speed internet connection and a dedicated, quiet home office space.