Job Description
Are you a dedicated technical professional seeking the perfect work-life balance? Apex Digital Systems is hiring a Remote Weekend Technical Support Specialist based in Chicago, IL. Join our elite team and enjoy the freedom of working from home while supporting our clients during critical weekend hours.
As a Weekend Specialist, you will play a pivotal role in ensuring our clients have uninterrupted access to their digital infrastructure. We pride ourselves on a culture of transparency, growth, and flexibility. This is a fantastic opportunity for someone who wants to specialize in technical support without sacrificing their weekday weekends.
Why You’ll Love Working With Us:
- Competitive hourly pay with performance bonuses.
- 100% Remote work model.
- Schedule: Saturday & Sunday (12-hour shifts).
- Comprehensive health, dental, and vision insurance.
- Career advancement opportunities in IT support.
Responsibilities
- Provide high-level technical troubleshooting and customer support via phone, chat, and remote desktop tools.
- Diagnose and resolve hardware and software issues for clients during off-peak hours.
- Log all interactions and resolutions accurately in our ticketing system (Zendesk/ServiceNow).
- Escalate complex technical issues to the Tier 2 team promptly.
- Maintain a professional demeanor and positive attitude during high-volume periods.
- Participate in weekly virtual team meetings and training sessions.
Qualifications
- Location: Must reside in Chicago, IL (to comply with local data regulations).
- Availability: Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- High school diploma or GED; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office space.