Job Description
Join InnovateTech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential in Charlotte's thriving tech hub. Enjoy premium shift differentials and a collaborative environment where your expertise directly impacts business continuity. We're seeking dedicated professionals ready to excel in after-hours system monitoring, rapid issue resolution, and proactive infrastructure maintenance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems during night shift hours
- Monitor and maintain critical infrastructure including servers, cloud platforms, and security protocols
- Respond to and resolve escalated tickets within SLA requirements
- Perform system backups, updates, and patch management during off-peak hours
- Collaborate with global teams using ticketing systems (Jira) and communication platforms
- Document incident reports, knowledge base articles, and operational procedures
- Conduct proactive system health checks and preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience with night shift exposure
- Expertise in Windows Server administration and Active Directory
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Proficiency with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- Excellent troubleshooting skills across hardware, software, and connectivity issues
- CompTIA Network+ or equivalent certification required
- Ability to work independently with minimal supervision
- Strong written communication skills for technical documentation