Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become a vital part of our remote-friendly team in Tucson! We're seeking a tech-savvy professional to provide critical system support during evening hours while enjoying the flexibility of remote work. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
What We Offer:
- Competitive hourly pay with performance bonuses
- 100% remote work opportunity
- Comprehensive health benefits package
- Professional development stipend
- Flexible scheduling options
The Role: You'll be the first point of contact for resolving technical issues, maintaining system integrity, and ensuring seamless operations for our clients across diverse industries.
Responsibilities
- Provide 24/7 remote technical support via phone, email, and chat systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Monitor system performance and proactively address potential security threats
- Document all support tickets and maintain detailed technical documentation
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct remote system installations, configurations, and upgrades
- Provide training and guidance to users on system best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Minimum 2 years of technical support experience
- Proficiency with Windows, macOS, and Linux operating systems
- Strong knowledge of network infrastructure (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or Network+ certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision