Job Description
Join Coastal Connect Solutions as a Night Shift Remote Customer Specialist and transform your career while enjoying the flexibility of remote work. We're seeking dedicated professionals to deliver exceptional customer support during evening hours across our Virginia Beach operations. This role offers competitive compensation, comprehensive benefits, and the opportunity to work from anywhere in the continental US while supporting East Coast clients. Experience the perfect blend of work-life balance and professional growth with our innovative remote-first culture.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve complex customer issues with empathy and efficiency while maintaining SLA targets
- Document interactions in CRM systems and provide detailed case documentation
- Collaborate with cross-functional teams to escalate technical and billing concerns
- Maintain product knowledge through continuous training and resource utilization
- Monitor customer satisfaction metrics and implement improvement strategies
Qualifications
- 2+ years of customer service experience in remote or night shift environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and communication tools
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Self-motivated with ability to work independently during night hours
- Reliable high-speed internet and dedicated home office space
- Flexibility to work weekends and holidays during peak seasons