Job Description
Are you a night owl looking for a premium opportunity? Apex Digital Solutions is seeking a dedicated Remote Customer Support Specialist to join our elite team based in Oakland, CA. Enjoy the freedom of working from home during our high-impact night shifts, providing critical technical assistance to our global clientele. We offer a competitive salary, flexible schedule, and a culture that values work-life balance.
Why Join Us?
- 100% Remote Night Shift: Work from the comfort of your home in Oakland, CA.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Modern Tools: We provide top-tier hardware and software.
Responsibilities
- Provide exceptional technical support to clients via chat, email, and phone during night hours.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document all interactions and solutions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a high level of customer satisfaction and retention.
- Participate in nightly training sessions and process updates.
Qualifications
- Must reside in the Oakland, CA area (for local compliance).
- High-speed internet connection and a dedicated workspace.
- Previous experience in a remote customer support or technical helpdesk role.
- Strong verbal and written communication skills in English.
- Ability to work independently during night shifts.