Job Description
Join GlobalTech Solutions as a Night Shift Remote IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere in the Chicago area while supporting critical infrastructure during overnight hours. You'll collaborate with a global team to resolve complex technical issues, implement cutting-edge solutions, and maintain system integrity for enterprise clients. We provide comprehensive training, career advancement opportunities, and a supportive culture that values work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve network outages, security incidents, and hardware failures during night shift hours
- Document troubleshooting procedures and create technical knowledge base articles
- Collaborate with global IT teams to implement system patches and upgrades
- Conduct system health checks and performance optimization
- Train junior support staff on escalation protocols
- Manage service level agreements (SLAs) for overnight support tickets
Qualifications
- 3+ years of experience in enterprise IT support or system administration
- CompTIA Network+ or Security+ certification required
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Strong problem-solving skills with ability to work independently
- Excellent written communication for technical documentation
- Ability to work flexible night shift schedule (10 PM - 6 AM CT)
- Previous remote work experience preferred