Job Description
Join CyberSecure Solutions Inc. as a Night Shift Technical Support Specialist and become part of our elite remote team protecting digital infrastructures during critical overnight hours. This full-time work-from-home role offers the flexibility to excel from your New York residence while serving enterprise clients across financial and tech sectors. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic cybersecurity environment.
Responsibilities
- Provide 24/7 remote technical support for enterprise security systems during overnight shifts (11 PM - 7 AM EST)
- Monitor and respond to security alerts, incident reports, and system vulnerabilities in real-time
- Document all support activities using ticketing systems and maintain detailed case histories
- Collaborate with global security teams during critical incident response procedures
- Conduct remote system diagnostics, troubleshooting, and patch implementation
- Deliver exceptional customer service to high-profile financial and tech clients
- Participate in monthly security drills and continuous training programs
Qualifications
- Minimum 3 years of experience in enterprise-level IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification (CISSP preferred)
- Proven expertise in Windows Server administration and network security protocols
- Strong analytical skills for complex incident investigation and resolution
- Ability to work independently during overnight shifts with minimal supervision
- Excellent written and verbal communication skills for technical documentation
- Experience with SIEM platforms (e.g., Splunk, QRadar) and vulnerability scanners
- High-speed internet connection (minimum 100 Mbps) and dedicated home office space