Job Description
Join Nashville's premier tech innovator as a Night Shift Remote Customer Support Specialist. Enjoy the flexibility of working from home while providing exceptional service to our global client base. We offer competitive compensation, comprehensive benefits, and a supportive virtual team environment. This role is perfect for night owls seeking career growth without sacrificing work-life balance.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat during night shift hours
- Troubleshoot complex software and hardware issues for enterprise clients
- Maintain detailed ticket documentation in CRM systems
- Collaborate with global support teams for seamless cross-shift handoffs
- Proactively identify and escalate recurring system issues
- Conduct remote diagnostics using advanced monitoring tools
Qualifications
- 3+ years in technical customer support or IT helpdesk roles
- Proven experience with remote work technologies and VPNs
- Strong diagnostic skills for Windows/macOS/Linux environments
- Exceptional written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to maintain high performance during night shift hours