Job Description
We are seeking a dedicated Night Shift Support Engineer to join our growing team in Boston, MA. In this direct hire role, you will be instrumental in maintaining our 24/7 operational excellence, ensuring that our internal systems and client services remain uninterrupted while the rest of the world sleeps.
As a key member of our Technical Operations team, you will provide critical support during high-stakes off-hours, handling escalated tickets and proactive system monitoring. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment for those who thrive in a shift-based role.
Responsibilities
- Monitor server health and network infrastructure during night hours to ensure 99.9% uptime.
- Respond to and resolve critical IT support tickets and help desk inquiries within SLA.
- Perform remote troubleshooting for hardware and software issues using VPN and remote access tools.
- Conduct nightly security patches, system backups, and data integrity checks.
- Escalate complex technical issues to senior engineering teams when necessary.
- Document all technical procedures and resolutions in the knowledge base.
Qualifications
- Minimum of 2-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Ability to work independently and remain focused during night shifts (7:00 PM - 4:00 AM).
- Excellent written and verbal communication skills for remote support.
- Relevant IT certifications (CompTIA A+, Network+, or CCNA) are a plus.