Job Description
Join our award-winning support team as a Night Shift Specialist in Boston! We're seeking motivated individuals with no prior experience to provide exceptional customer support during overnight hours. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for night owls looking to launch their career in tech support. Apply now and start your journey with us!
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues with remote diagnostic tools
- Document cases accurately in CRM systems and maintain ticket logs
- Collaborate with global teams during handover periods
- Escalate complex issues to senior engineers when needed
- Maintain service level agreement (SLA) performance metrics
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer literacy and internet navigation skills
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Customer service mindset and patience
- Reliable transportation to our Boston facility