Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless service delivery for our global clientele. This direct hire opportunity offers career growth, competitive compensation, and a dynamic team environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with an industry leader.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and troubleshoot IT infrastructure, servers, and network systems during night shifts
- Document all incidents, resolutions, and maintenance activities in ticketing systems
- Collaborate with global teams during critical outages and escalations
- Perform proactive system checks and preventive maintenance tasks
- Maintain security protocols and compliance standards for all operations
- Train junior staff on support procedures and best practices
Qualifications
- 2+ years of technical support experience in 24/7 environments
- Proficiency with Windows/Linux systems, networking fundamentals, and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently and make critical decisions under pressure
- Flexibility to work nights, weekends, and holidays as required
- Basic knowledge of cybersecurity principles and incident response