Job Description
Join our dynamic team as a Night Shift Support Specialist in Pittsburgh! We're seeking a tech-savvy professional to provide exceptional remote support during overnight hours. This role offers flexibility, competitive compensation, and opportunities for growth in a collaborative environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to become a vital part of our 24/7 operations.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues for enterprise clients
- Monitor systems during overnight hours and escalate critical incidents
- Document all interactions and resolutions in ticketing platforms
- Collaborate with day-team support for seamless handoffs
- Conduct scheduled maintenance and system updates
- Maintain high customer satisfaction metrics (CSAT >90%)
Qualifications
- 1+ years of IT support or help desk experience
- Proficiency in Windows/macOS/Linux environments
- Strong networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Available for 4x10 hour shifts (11 PM - 9 AM)
- High-speed home internet required