Job Description
Join our dynamic team as a Night Shift Support Specialist in Anaheim, CA! We're seeking motivated professionals to deliver exceptional technical support during overnight hours. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Be the hero behind our 24/7 operations and gain invaluable experience in a fast-paced environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document incidents and maintain detailed knowledge base entries
- Collaborate with global support teams during escalation scenarios
- Monitor system health and proactively address potential outages
- Train junior staff on support protocols and best practices
Qualifications
- 2+ years in technical support or helpdesk role
- Experience with Windows/macOS/Linux environments
- CCNA or CompTIA A+ certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- Basic networking knowledge (TCP/IP, DNS, VPN)
- High school diploma or equivalent required