Job Description
Join our dynamic support team at InnovateTech Solutions where flexibility meets opportunity! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients during evening hours. Enjoy competitive pay, comprehensive benefits, and a schedule designed to support your work-life balance. Be part of a forward-thinking company committed to employee growth and innovation.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases accurately in our CRM system
- Collaborate with global teams to resolve escalated incidents
- Proactively monitor systems to prevent downtime
- Conduct quarterly knowledge base updates
- Maintain strict SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in technical support role
- CompTIA A+ or equivalent certification
- Proficiency with Windows/macOS and networking fundamentals
- Experience with ticketing systems (Jira/ServiceNow)
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- Flexible schedule availability including weekends
- Basic scripting knowledge (Python/Bash) preferred