Job Description
Join our dynamic team as a Night Shift Support Specialist in Oakland! We're urgently seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This critical role ensures our clients receive 24/7 assistance while maintaining operational excellence. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on growth and work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues across diverse systems
- Monitor and respond to critical alerts and incident tickets
- Document all interactions and resolutions in CRM systems
- Collaborate with global teams during handover periods
- Escalate complex issues to senior engineers
- Conduct system health checks and preventative maintenance
Qualifications
- 1+ years of IT or customer support experience
- Proficiency with Windows/macOS/Linux operating systems
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently during overnight shifts
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Flexibility to work weekends/holidays as needed