Job Description
Are you looking for a high-impact role with flexible hours? Join our elite team in Stockton, CA, as a Night Shift Support Specialist. We are seeking dedicated professionals who excel in problem-solving and customer satisfaction to join our 24/7 operations. Enjoy a quieter work environment, competitive pay, and a clear path for advancement.
Why Choose Us?
- Night Shift Premium: Competitive hourly rates with shift differentials.
- Stability: Full-time employment with comprehensive benefits package.
- Growth: Opportunities for career progression within the company.
- Environment: Peaceful work atmosphere during the night shift.
Job Overview:
We are currently hiring for our Stockton facility. In this role, you will be the first point of contact for our clients, ensuring technical issues are resolved efficiently and professionally. Your expertise will directly impact our reputation for excellence.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve complex technical issues for clients via phone, email, and chat.
- Customer Assistance: Provide detailed, step-by-step guidance to customers to ensure product satisfaction and product mastery.
- System Monitoring: Perform routine checks on support systems and databases to ensure data integrity and system uptime.
- Documentation: Accurately log all customer interactions, issues, and resolutions in our CRM system.
- Collaboration: Work closely with the day-shift team and management to escalate complex issues and share feedback.
- Quality Assurance: Adhere to company protocols and maintain high standards of service quality.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Technical Skills: Proficiency with Windows, MacOS, and troubleshooting common software/hardware errors.
- Communication: Exceptional verbal and written communication skills; able to explain technical concepts to non-technical users.
- Availability: Must be available to work night shifts, weekends, and holidays as required.
- Problem Solving: Strong analytical skills with a focus on finding effective, long-term solutions.