Job Description
Are you a night owl looking for a rewarding career? Join Orlando Support Services as a Part-Time Night Shift Support Specialist. We are seeking dedicated professionals to provide exceptional technical assistance to our clients during evening and night hours. Enjoy the flexibility of a part-time schedule while building a resume in a thriving industry. If you have a knack for problem-solving and want to work in the heart of Orlando, apply today!
Why Join Us?
- Flexible part-time hours perfect for work-life balance.
- Competitive hourly rate ($18 - $22/hr).
- Opportunity for professional growth and development.
- Supportive team environment.
Responsibilities
- Provide 24/7 technical support to clients via phone, email, and live chat during night shifts.
- Troubleshoot hardware and software issues efficiently to minimize downtime.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless knowledge transfer and workflow continuity.
- Stay updated on the latest technical knowledge, product updates, and company policies.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Previous experience in customer support, helpdesk, or technical support roles.
- Strong problem-solving skills with a keen attention to detail.
- Ability to work independently and manage time effectively during night hours.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and troubleshooting tools.