Job Description
Are you seeking a dynamic career in technical support with flexible hours? Apex Support Solutions is currently hiring for our Night Shift Support team in Corpus Christi, TX.
We are thrilled to offer a Sign-On Bonus to new team members who join us, recognizing your commitment and expertise. This is a fantastic opportunity to work in a stable, growing industry while enjoying the benefits of night shift premiums.
Benefits of Joining Apex Support Solutions:
- Sign-On Bonus: $1,500 paid upon successful completion of your 90-day probationary period.
- Pay Rate: $18.00 - $24.00 per hour based on experience.
- Shift Differential: Additional $2.00 per hour for night shift work.
- Comprehensive Training: Paid training programs to upskill your technical knowledge.
As a Night Shift Support Specialist, you will play a critical role in maintaining our high standards of customer satisfaction and system uptime during off-business hours.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and resolve technical hardware and software issues for end-users.
- Log all support tickets and interactions into the CRM database accurately and completely.
- Communicate complex technical solutions to non-technical customers in plain English.
- Collaborate with the Day Shift team to ensure seamless knowledge transfer.
- Identify trends in customer issues and suggest improvements to internal processes.
- Adhere to all company policies, security protocols, and service level agreements (SLAs).
Qualifications
- High School Diploma or GED is required.
- Previous experience in a Help Desk, Technical Support, or Customer Service role is preferred.
- Strong computer proficiency with Windows, macOS, and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work independently during the night shift and handle high-pressure situations.
- Must be willing to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).