Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and unlock your potential in a high-paying, dynamic role. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while enjoying competitive compensation and a supportive work environment. This position offers significant growth opportunities and the chance to make a real impact.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, ensuring minimal downtime during critical business hours
- Collaborate with global teams to troubleshoot complex infrastructure issues
- Document incident reports and knowledge base articles with precision
- Conduct proactive system maintenance and security updates
- Mentor junior support staff during shift transitions
- Participate in continuous improvement initiatives for support workflows
Qualifications
- 3+ years of IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in monitoring tools (SolarWinds, Nagios)
- Exceptional problem-solving and communication skills
- Ability to work independently under pressure
- Valid US driver's license for occasional on-site calls
- BS in Computer Science or related field preferred