Job Description
We are urgently seeking a dedicated Night Shift Support Specialist to join our dynamic team in San Diego, CA. This is a high-impact role where you'll be the first point of contact for our clients, ensuring seamless technical support during overnight hours. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to make a significant impact while enjoying competitive compensation and growth opportunities.
Why Join Us?
- Industry-leading compensation with performance bonuses
- Comprehensive benefits package including health insurance and retirement plans
- Clear career advancement paths within our growing organization
- Modern, collaborative work environment with cutting-edge tools
Apply today to become a vital part of our 24/7 support ecosystem!
Responsibilities
- Provide exceptional technical support via phone, email, and chat during night shifts (11 PM - 7 AM)
- Resolve hardware, software, and network issues with minimal escalation
- Document all interactions, resolutions, and knowledge base contributions
- Monitor system performance and proactively address potential disruptions
- Collaborate with global support teams for seamless cross-shift handovers
- Maintain 99.9% uptime SLA for critical client systems
- Train and mentor junior support staff during shift transitions
Qualifications
- 2+ years of technical support experience in 24/7 environments
- Expert troubleshooting skills across Windows/Linux/macOS platforms
- Proficiency with ticketing systems (Zendesk, Jira) and remote support tools
- Strong documentation and knowledge base management abilities
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional written and verbal communication skills
- Ability to work independently and make critical decisions during off-hours
- Flexibility to work weekends and holidays as needed