Job Description
Join TechFlow Solutions as a Remote Equipment Technician and revolutionize how we support clients nationwide! We provide all necessary equipment – including high-performance laptops, specialized tools, and VR training modules – so you can hit the ground running from your Kansas City home office. This full-time role offers competitive benefits, flexible scheduling, and opportunities for career advancement in a rapidly growing tech company.
Responsibilities
- Diagnose and resolve technical issues remotely using company-provided diagnostic tools
- Install, configure, and maintain specialized equipment for client sites across California and Missouri
- Train clients on equipment operation via virtual workshops and video tutorials
- Document all technical procedures and maintenance reports in company CRM system
- Collaborate with engineering team to improve equipment reliability and user experience
- Monitor equipment performance metrics and proactively address potential issues
- Participate in monthly virtual cross-functional team meetings
Qualifications
- Associate degree in electronics or technical field (or equivalent experience)
- 2+ years experience in remote technical support or equipment maintenance
- Proficiency with diagnostic software and virtual collaboration tools
- Ability to troubleshoot complex mechanical/electrical systems independently
- Excellent communication skills for client training and documentation
- Valid driver's license for occasional equipment shipments
- Strong time management and problem-solving abilities
- CompTIA A+ certification preferred