Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless service delivery for our global clientele. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced tech environment.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access during overnight shifts (10 PM - 6 AM)
- Resolve complex system issues, including network connectivity, software glitches, and hardware malfunctions
- Monitor system performance and proactively address potential security threats
- Document all incidents, solutions, and knowledge base contributions in ticketing systems
- Collaborate with onshore/offshore teams for cross-functional issue resolution
- Conduct periodic system maintenance and patch deployments during low-traffic windows
Qualifications
- 3+ years of technical support experience in IT operations or helpdesk environments
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, security, and application issues
- CompTIA Security+ or equivalent certification preferred
- Ability to work independently and make critical decisions during off-hours
- Excellent written communication skills for incident documentation
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools