Job Description
Join our dynamic team as a Night Shift Support Specialist in Anchorage, AK! We're seeking a dedicated professional to provide critical technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and the unique opportunity to work in Alaska's vibrant tech hub. Enjoy a supportive environment with career growth potential and the satisfaction of keeping our systems running smoothly while the city sleeps.
What We Offer:
- Competitive salary and comprehensive benefits package
- 4/10 work schedule (4 days, 10 hours)
- Professional development opportunities
- Collaborative team culture
- 24/7 support with rotating backup
Responsibilities
- Monitor and respond to technical support tickets during night shift (10 PM - 8 AM)
- Provide Tier 2/3 troubleshooting for hardware, software, and network issues
- Document all interactions in ticketing system with detailed resolution notes
- Collaborate with day shift teams for seamless issue handovers
- Perform system health checks and preventative maintenance tasks
- Respond to emergency incidents with SLA compliance
- Contribute to knowledge base documentation
Qualifications
- 2+ years of technical support experience in 24/7 environments
- Proficiency in Windows, macOS, and Linux operating systems
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience with ITSM tools (ServiceNow, Jira, or similar)
- CompTIA A+ or equivalent certification preferred
- Excellent written communication skills for documentation
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays as needed