Job Description
Join DeltaTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical assistance during critical overnight hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth in a dynamic IT environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to join our innovative team.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote access for enterprise systems
- Monitor network infrastructure and respond to alerts during overnight hours
- Document incident tickets and resolution details in ServiceNow platform
- Collaborate with global teams during off-peak maintenance windows
- Execute system backups and routine server maintenance tasks
- Escalate complex issues to senior engineers with detailed context
- Maintain accurate knowledge base documentation for overnight procedures
Qualifications
- Minimum 1 year experience in IT helpdesk or technical support role
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network connectivity and application issues
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Flexible availability for rotating weekend shifts as needed
- Valid driver's license for occasional on-site support