Job Description
Join Lincoln Support Services and enjoy weekly pay for your night shift dedication! We're seeking passionate Support Specialists to provide exceptional service during overnight hours. This role offers competitive compensation, flexible scheduling, and the opportunity to make a real impact while the city sleeps. If you thrive in fast-paced environments and value work-life balance, apply today and start earning every week!
Responsibilities
- Provide 24/7 technical support for internal systems and customer inquiries during night shifts
- Monitor network infrastructure and resolve IT issues promptly
- Collaborate with day-shift teams for seamless handovers and documentation
- Perform system backups, security checks, and preventive maintenance
- Act as first responder for emergency escalations during off-hours
- Maintain accurate incident logs and service level reports
- Train junior staff on support protocols and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support or customer service experience
- Proficiency with Windows OS, networking basics, and ticketing systems
- Strong problem-solving skills with ability to work independently
- Excellent communication and written documentation abilities
- Ability to lift 25 lbs for equipment maintenance tasks
- Availability to work flexible night shifts (10 PM - 6 AM)
- CompTIA A+ certification or equivalent technical certification a plus