Job Description
Join our elite 24/7 support team and become the backbone of Tulsa's thriving tech ecosystem! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional service while the city sleeps. Enjoy competitive pay, premium benefits, and a culture that rewards your after-hours dedication. This is your chance to launch a high-impact career with immediate start opportunities and clear pathways to advancement.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor system health and proactively resolve infrastructure issues
- Document incidents, solutions, and knowledge base articles with precision
- Collaborate with cross-functional teams during critical incident escalations
- Conduct routine system maintenance and performance optimization
- Train junior staff on troubleshooting methodologies and best practices
- Generate monthly performance reports and improvement recommendations
Qualifications
- Minimum 2 years in technical support or IT operations role
- Proficiency with Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional problem-solving abilities under pressure
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to adapt to changing priorities and technologies